Customer Service

SleepAlly is customer service oriented

• Delivery: Through the United States
• 24 hour emergency service
• Evaluation of client for specialized products
• Time and labor involved with trial fittings and product sampling
• Pick-up and delivery of product
• Monitoring use of product
• Billing of primary or secondary payer sources
• Rework of denied claims
• Follow-up with physicians (progress and compliance)
• User compliance reports
• Product and technology training for physicians and therapists
• Arrange for patient travel
• Cleaning of equipment
• Respiratory health education to seniors in assisted living centers
• Accepting assignment (accepting full payment at the “maximum allowable charge” rate)
• Continuous patient follow-up to ensure therapy compliance
• Therapy compliance report sent to Physicians